The selection of correct labor codes is important for accurate quality analysis of warranty claims and to ensure dealers and technicians are correctly compensated for the warranty repair time. This responsibility normally resides with the warranty administrator who reviews the comments of technicians and determines which labor code to assign to the warranty claim. Warranty administrators are well trained to find the correct labor code, but the process is very dependent upon how well the technician's comments are understood.
To
simplify the selection of labor codes, a new enhancement to the Service
Information (SI) is being made for the 2010 and 2011 model years that allows
the technician to select the correct labor code based on the repair procedure
being used in SI. A link has been established between repair procedures and the
corresponding labor code and description. A couple of simple clicks from the service
repair procedure will show the labor code, enabling the technician to add the
labor code to the repair order. Once the correct labor code has been selected,
the warranty administrator can quickly reference the labor time guide to
determine the applicable time for the warranty claim.
View Codes
From
the service repair procedure in SI, click the new link in the upper right
corner. From the pull-down menu, click Global Labor Time Guide: "labor time
description." Clicking this link will toggle to the corresponding labor time
description and code. (Fig. 16)
Fig. 16
To
return to the service repair instructions, click either the Back button or the
same pull-down menu in the upper right corner and select Service Manual -
"repair procedure title." (Fig. 17)
Fig. 17
Technicians
are encouraged to use this new enhancement to help simplify labor code
selections and ensure that the correct code is chosen for the work performed.
- Thanks to Mark Foucher
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