As
part of GM's efforts to improve the support they provide GM dealerships, there
is a renewed emphasis on gathering information from the field when making
decisions that impact technician productivity and customer service. One way of
acquiring feedback from technicians is through the new technician polls that
are now being posted on the Service Information forums website at
http://service.gm.com.
TIP: Click the Forum
tab at the top of the page to log in and vote on the latest poll. If you're not
a member of the Forum, you need to register for access.
The
Service Information Development group is posting polls on the Service
Information forum under the Administration Forums to allow you the opportunity
to vote on SI changes being considered.
A
new poll with a couple of questions will be posted each month along with
examples. Participants will see a tally of their voting results immediately
after voting. (Fig. 4)
An
example from the latest poll asks about the use and location of the diagnostic
fault information in SI.
Each
poll question is followed by an example in the SI format so you can see what
the proposed change will look like. (Fig. 5)
In
addition, the pros and cons are provided to give you an idea why a change is
being considered.
Your
input is important, even on what may appear to be an obvious answer from a
technician perspective. By making your voice heard, the SI Development group
will be able to make changes based on what is best for all users.
- Thanks to Dave Nowak,
Jeff Flood, Rick Hill and Lisa Scott
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