Owners
of a 2010 LaCrosse, SRX, Equinox or Terrain equipped with the navigation audio
system may experience skipping audio (i.e. approximately 1-2 seconds of intermittent
muting) or the song may not fully record (i.e. only plays a few seconds of a
song that is several minutes long) when listening to songs from the HDD (Hard
Disk Drive). This condition only occurs after saving the song to the HDD from a
CD and playing it back from the HDD. The song may appear to play fine from the
CD
These
conditions may be caused by an unclean CD. Fingerprints or small scratches on
the disc may cause poor quality playback when a song is recorded to the HDD
from a CD because different error correction/buffering is used during playback
than during recording.
Skipping
audio playback of this type is not a fault of the radio silverbox and parts
should not be replaced.
Follow
the directions in the Navigation Owner Manual or vehicle Owner Manual to
properly clean the disc. If the disc is not able to be cleaned due to excessive
scratches, an alternative method of loading the songs would be for the owner to
make MP3 files of the songs on the disc, copy the files to a USB flash drive,
and then record to the HDD from the USB port.
- Thanks to Jeremy
Richardson
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