The Electronic Service Centers continue to receive radios (with concerns relating to navigation and non-navigation systems, DVD players, infotainment systems, CD drives and changers, and XM connectivity issues) returned under warranty that are fully functional. The associated repair orders often do not properly define the condition, cause, and correction. All too often the repair order simply states "radio inop, replace radio."
Whenever a radio-related customer complaint is received, it's critical to accurately document the following on the repair order:
- Description of the customer complaint
- Complete list of all diagnostic steps, including test equipment readings and all DTCs
- Detailed explanation of what corrected the condition
Refer to warranty administration bulletin #04-00-89-015A for more details on repair order requirements.
In addition, a copy of the repair order must be included with a radio returned to the Electronic Service Centers as outlined in bulletin #08-08-44-029A.
A returned radio with no trouble found and without a complete repair order may be subject to a warranty claim debit.
- Thanks to Terry Nicholas
Whenever a radio-related customer complaint is received, it's critical to accurately document the following on the repair order:
- Description of the customer complaint
- Complete list of all diagnostic steps, including test equipment readings and all DTCs
- Detailed explanation of what corrected the condition
Refer to warranty administration bulletin #04-00-89-015A for more details on repair order requirements.
In addition, a copy of the repair order must be included with a radio returned to the Electronic Service Centers as outlined in bulletin #08-08-44-029A.
A returned radio with no trouble found and without a complete repair order may be subject to a warranty claim debit.
- Thanks to Terry Nicholas
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