Navigation Radio Parts Restriction Update

An article in the September 2008 issue of TechLink explained that, beginning September 2, all warranty replacement navigation radios are on parts restriction through the Product Quality Center (PQC).

Bulletin 08-08-44-010B has been released with more detail about the parts restriction.
Here are some highlights.

TIP: Navigation radios with visible physical damage such as liquid spills or impact must be reviewed with the District Service Manager for appropriate coverage, before contacting the PQC. The dealership must note the DSM's approval on the R.O. along with the reason for the goodwill assistance. Refer to Bulletin 08-08-44-015 for more information.

With the parts restriction in place for warranty replacement navigation radios, you will be required to complete a part-number-specific questionnaire and then contact the PQC (do not call your Electronic Service Center as you will simply be referred to the PQC).

TIP: The information gained from these questionnaires is fundamental in helping GM identify and solve radio concerns as we strive to improve quality and increase customer satisfaction.

Reviewing the appropriate questionnaire will highlight published repair procedures to assist you in eliminating several known issues which could help prevent unnecessary navigation radio replacement. The PQC will capture information on the questionnaire and may direct you to published service information in the event you have not attempted the repair procedure. If a navigation radio is still required after proper diagnostics have been performed, the PQC will order the part for the dealer.

Bulletin 08-08-44-010B includes a table of all radio part numbers and the number of the corresponding questionnaire that must be completed for each radio. Copies of the questionnaires are included in the bulletin. Bulletins that pertain to specific radio issues are pointed out in the respective portions of the questionnaires.

TIP: Be sure to have completed these bulletin directives before contacting the PQC.

- Thanks to Terry Nicholas