This is a list of the current bulletin categories found in SI and a brief description of the information contained in each.
Informational bulletins convey information about a particular subject and include, but are not limited to, the following:
- Accessory installation information
- Repair tips for use of tools, adhesives, etc.
- OnStar information
- Technical Assistance information
- GM Training course information
- Newly released part
Service Manual Update (SMU) bulletins are published when a very significant change has been made to a procedure in SI after the printed service manual is available.
Technical bulletins address the 3 Cs - complaint, cause and correction. They provide specific repair instructions and contain necessary part and labor operation information.
Field Product Reminder bulletins are published monthly. They provide a summary of top issues for car and truck with a reference to the specific bulletin, PI, recall, etc.
Exchange bulletins pertain to part restrictions or situations in which the parts cannot be scrapped and must be returned to General Motors. Most frequently, exchange programs are implemented for the first six months for new engines, transmissions, etc.
Warranty Administration bulletins provide information related to submission of warranty claims, new labor operations, component warranties (battery, tires, etc.), coverage codes, etc.
Engineering Information (EI) bulletins are published on issues in which engineering in unable to determine a root cause due to returned parts being NTF (no trouble found) and/or unable to duplicate the customer concern. Engineering Informational bulletins are technical in nature and request information from the technician during diagnosis.
TIP: Whenever a technical bulletin is authored, the subject of the bulletin reflects the customer concern and/or a keyword which the technician may use to search for the information. The most efficient and easiest way to find information is to use the key word search feature in SI. This will provide results of all bulletins, regardless of the published category.
- Thanks to Ann Briedis
Informational bulletins convey information about a particular subject and include, but are not limited to, the following:
- Accessory installation information
- Repair tips for use of tools, adhesives, etc.
- OnStar information
- Technical Assistance information
- GM Training course information
- Newly released part
Service Manual Update (SMU) bulletins are published when a very significant change has been made to a procedure in SI after the printed service manual is available.
Technical bulletins address the 3 Cs - complaint, cause and correction. They provide specific repair instructions and contain necessary part and labor operation information.
Field Product Reminder bulletins are published monthly. They provide a summary of top issues for car and truck with a reference to the specific bulletin, PI, recall, etc.
Exchange bulletins pertain to part restrictions or situations in which the parts cannot be scrapped and must be returned to General Motors. Most frequently, exchange programs are implemented for the first six months for new engines, transmissions, etc.
Warranty Administration bulletins provide information related to submission of warranty claims, new labor operations, component warranties (battery, tires, etc.), coverage codes, etc.
Engineering Information (EI) bulletins are published on issues in which engineering in unable to determine a root cause due to returned parts being NTF (no trouble found) and/or unable to duplicate the customer concern. Engineering Informational bulletins are technical in nature and request information from the technician during diagnosis.
TIP: Whenever a technical bulletin is authored, the subject of the bulletin reflects the customer concern and/or a keyword which the technician may use to search for the information. The most efficient and easiest way to find information is to use the key word search feature in SI. This will provide results of all bulletins, regardless of the published category.
- Thanks to Ann Briedis
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