TSS Q&A

The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.

Q:  How can I receive a Service Information subscription at no additional charge?

A:   There are two ways to receive a Service Information (SI) subscription at no additional charge:

1.     ACDelco continues to run the promotion for WIP/WISE/WISEConnect users to receive GM SI at no additional charge for the following month once they reach a target of $3000 in ACDelco Purchases via WIP/WISE/WISEConnect.

2.     All Blue level TSS accounts receive the Service Information at no additional charge for the full year.

Q:  If my service center is not a Blue level TSS account, but has $3001 in purchases via WIP/WISE/WISEConnect in July, does my shop get access to the Service Information at no charge for the full month of August? When does the free access to the Service Information start?

A:   Yes. ACDelco has extended the promotion to December 31, 2010. If the meter on the promotional board reaches $3000 before the end of the month, the service center earns free access to the Service Information for the rest of the month and the full following month. The service center will be notified by a link that will appear below the promotional meter for the GM SI promotion.

Example: ABC Auto Repair purchases $3,001 dollars on July 5, 2010. Shortly thereafter, a link would appear on the promotional dashboard under the GM SI promotional meter granting access to GM SI for the rest of July. The link would remain active through August 31, 2010.

Q:  Do I need to register to participate in the Service Information promotion?

A:   Yes. WIP/WISE/WISEConnect users must click on the GM SI promotional link within the promotional dashboard to go to the registration site.

·       The user must complete the registration and click Submit.

·       The user will be sent an ID and Password for GM SI.

·       If your shop has not received an email with an ID and Password, call the Help Desk at 1-800-825-5886, prompt #3. 

·       When the meter on the promotional dashboard reaches $3000, the link to GM SI will become active, enabling users to log in.

Q:  How can purchases on WIP/WISE/WISEConnect be tracked to determine how far the service center is from receiving access to free Service Information?

A:   Shops can opt-in to receive a weekly email with their purchases through WIP/WISE/WISEConnect.

·       Select the Email Opt In box on your dashboard.

If you have any questions about the TSS program or any current ACDelco activities, contact the Customer Support Center at 1-800-825-5886, prompt #0.