TSS Q&A

The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.

Q:  Where can I find ACDelco sign and image program examples and prices?

A:  To download a full list of prices and view examples of ACDelco signage, go to the ACDelco Advantage website:

1.     Go to www.acdelcotechconnect.com

2.     Click the Marketing Support tab

3.     Click the Enter acdelcoadvantage.com Now! button

4.     Log in (Your ACDelco Account number is your 6 digit TSS account number)

5.     Click Information/Brand and Program Guidelines/Image/Examples and Prices

Q:  Where can I purchase ACDelco die-cut static cling service reminder labels?

A:  To purchase service reminder labels:

1.     Log in to your www.acdelcomerchandise.com account

2.     Click Shop Items

3.     Scroll down the page to Die-cut Static Cling Service Reminder Labels 

If you are a new user and want to create an account on www.acdelcomerchanside.com:

1.     Click Create An Account

2.     Select your Registration Type from the drop-down menu

3.     Fill out the information

If you have any questions about accessing your account, send an email to ACDelco Merchandising headquarters loginhelp@ACDelcoBrandManager.com.

Q:  Where can I order ACDelco Consumer Assurance brochures?

A:  To order brochures:

1.     Log in to your www.acdelcoestore.com account

2.     Go to the "All or Part of the Item or Description" space

3.     Enter order number TS-BR-0557-06 in the space

4.     Select the desired quantity and proceed to checkout 

If you are a new user and want to create an account on www.acdelcoestore.com:

1.     Go to www.acdelcoestore.com

2.     Log in. (User log in is your TSS account number. Password is WELCOME)

3.     Change the password 

Q:  Why do Customer Satisfaction Index (CSI) program hangtags have Sample written on them?

A:  The forms on the hangtags are not meant to be completed and mailed in; instead they include the website address where the surveys can be found and filled out. The hang tags show a sample of the quick and easy online survey that your customers can access.