TSS Q&A

The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.

 

Q:       How do I download material from ACDelco Advantage that I have added to My Cart?

 

A:            To download the items in your cart:

•     Complete the order process by clicking Begin Checkout from your cart

•     You will see an Order ID number that confirms your request was received

•     Visit your Order History where you will see your order

•     After a few minutes a Download link will appear that allows you to download your order or email it to recipients of your choice

 

Q:       Where can I order ACDelco calendars for the new year?

 

A:       2010 ACDelco calendars can be ordered by calling 1-877-845-3773, or online at acdelcomerchandise.com.

 

To order online:

1.     Log in to your acdelcomerchandise.com account

2.     Select 2009 Holiday link on the left side of the page

3.     Select from the calendar options

 

If you are a new user and want to create an account on acdelcomerchanside.com:

1.     Click Create an Account

2.     Select your Registration Type from the drop-down menu

3.     Fill out the required information

 

Q:       How can I order ACDelco multi-point inspection forms?

 

A:       To purchase ACDelco multi-point inspection forms, call the ACDelco estore at 1-866-700-0001 and request item #AM-FM-0065-09.

 

Q:       How do I get in touch with my new ACDelco representative?

 

A:       ACDelco has enhanced their sales representative positions by ensuring all field representatives have a more technical service background. Many field representatives are still servicing TSS accounts and the new ACDelco staff is well equipped to support our TSS customers.

 

If you have any questions, please contact the ACDelco CSC at 1-800-825-5886, prompt #0.