The TSS Q&A provides
answers to common questions received by the ACDelco Customer Support Center.
Q: How
do I download material from ACDelco Advantage that I have added to My Cart?
A: To download the items in your cart:
• Complete the order process by clicking
Begin Checkout from your cart
• You will see an Order ID number that
confirms your request was received
• Visit your Order History where you will
see your order
• After a few minutes a Download link will
appear that allows you to download your order or email it to recipients of your
choice
Q: Where
can I order ACDelco calendars for the new year?
A: 2010 ACDelco calendars can be ordered by
calling 1-877-845-3773, or online at acdelcomerchandise.com.
To order
online:
1.
Log in to
your acdelcomerchandise.com account
2.
Select
2009 Holiday link on the left side of the page
3.
Select
from the calendar options
If you are a
new user and want to create an account on acdelcomerchanside.com:
1.
Click
Create an Account
2.
Select
your Registration Type from the drop-down menu
3.
Fill out
the required information
Q: How
can I order ACDelco multi-point inspection forms?
A: To purchase ACDelco multi-point
inspection forms, call the ACDelco estore at 1-866-700-0001 and request item
#AM-FM-0065-09.
Q: How do I
get in touch with my new ACDelco representative?
A: ACDelco has enhanced their sales
representative positions by ensuring all field representatives have a more
technical service background. Many field representatives are still servicing
TSS accounts and the new ACDelco staff is well equipped to support our TSS
customers.
If you have
any questions, please contact the ACDelco CSC at 1-800-825-5886, prompt #0.
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