In 2010, the Total Service
Support (TSS) program will feature several enhancements designed to increase
the rewards and benefits of participating in the program, including new
opportunities in training, promotions and exclusively yours (EY) Rewards
points.
The TSS program continues to
offer ways to help TSS accounts build their business with the support of
ACDelco, such as with the Consumer Assurance Program, Customer Satisfaction
Index (CSI) Program and ACDelco advertising.
In addition, there are a
variety of money-saving discounts available to TSS participants, including
discounts on GM vehicles, Bosch® diagnostic tools, SPX®
tools and equipment, uniforms, GM Service Information and ASE certification.
The changes for 2010 include
opening the instructor-led training courses to all levels, increasing the use
of the acdelco.com locator service, and increasing the payout through the EY
Rewards program. Here are some of the details:
Red Level (Less than $12,000 in annual purchases) - Limited
access to free instructor-led training.
White Level ($12,000 - $35,999 in annual purchases) - Expansion
to more accounts to provide increased access to the acdelco.com locator service
and additional free instructor-led training. New accounts enter the program at
the White level.
Blue Level ($36,000 or more in annual purchases) - Unlimited
access to free instructor-led training and acdelco.com preferred locator listing
position.
The exclusively yours Rewards
program also has increased the opportunities for monthly payouts. The minimum
amount for earning a percentage back (based on monthly purchases) has been
reduced. Plus, a new level of 5% back for top performers has been added for
2010.
- Thanks to Steve Sheldon
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