(INSERT TSS Q&A ART: TSS(C) Q&A.eps)
The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.
Q: Why is my service center not on the ACDelco locator?
A: The TSS program changed in 2009 and service centers were placed in one of three
levels: Red, White and Blue. Red level shops are no longer being listed on the locator.
However, levels are evaluated throughout the year and if a service center moves up to
the White level, they will be listed on the locator service.
Q: Why is my service center's phone number different on the ACDelco locator online?
A: The different phone number means that the service center is taking part in the call tracker
program. Although a different phone number is listed, the service center does receive all
of the phone calls. It is a way to track the number of calls from people finding the service
center online. The current program offers this service to Blue Level TSS accounts only.
Q: If I have multiple service centers, can all purchases be combined to get to the next
TSS level?
A: No, each service center has an individual account number. Therefore, purchases made at
one service center are counted separately from the purchases of other service centers.
Q: How do I update the service center's contact information?
A: For changes in the owner or service center name, contact your ACDelco District Manager
(DM). For changes to the service center's contact information, contact the Customer
Support Center at 1-800-825-5886, prompt #0. The CSC can make minor updates and
will forward larger updates to the DM.
Q: How do I get started with the training that is offered?
A: You can go to www.acdelcotechconnect.com and click on the training tab. Click the
sign-in button twice and then create an account for everyone in the shop by clicking on
the new user registration button. Both online courses and registration for instructor-led
training can be found on this site along with TechAssists. (Fig. 12)
If you have any questions about the TSS program or any current ACDelco activities, contact the Customer Support Center at 1-800-825-5886, prompt #0.
The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.
Q: Why is my service center not on the ACDelco locator?
A: The TSS program changed in 2009 and service centers were placed in one of three
levels: Red, White and Blue. Red level shops are no longer being listed on the locator.
However, levels are evaluated throughout the year and if a service center moves up to
the White level, they will be listed on the locator service.
Q: Why is my service center's phone number different on the ACDelco locator online?
A: The different phone number means that the service center is taking part in the call tracker
program. Although a different phone number is listed, the service center does receive all
of the phone calls. It is a way to track the number of calls from people finding the service
center online. The current program offers this service to Blue Level TSS accounts only.
Q: If I have multiple service centers, can all purchases be combined to get to the next
TSS level?
A: No, each service center has an individual account number. Therefore, purchases made at
one service center are counted separately from the purchases of other service centers.
Q: How do I update the service center's contact information?
A: For changes in the owner or service center name, contact your ACDelco District Manager
(DM). For changes to the service center's contact information, contact the Customer
Support Center at 1-800-825-5886, prompt #0. The CSC can make minor updates and
will forward larger updates to the DM.
Q: How do I get started with the training that is offered?
A: You can go to www.acdelcotechconnect.com and click on the training tab. Click the
sign-in button twice and then create an account for everyone in the shop by clicking on
the new user registration button. Both online courses and registration for instructor-led
training can be found on this site along with TechAssists. (Fig. 12)
If you have any questions about the TSS program or any current ACDelco activities, contact the Customer Support Center at 1-800-825-5886, prompt #0.
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