The TSS Q&A provides
answers to common questions received by the ACDelco Customer Support Center.
Q: How
do I renew my Technical Information System (TIS) subscription?
A: A TIS subscription can be renewed online
in just a few clicks.
You will receive email notification about your TIS subscription
approximately one month prior to the end of your subscription. To renew online:
1.
Go to
www.acdelcotds.com
2.
Log in to
the website
3.
Review the
TIS subscription options, and then click the desired Subscribe Now button. (The
subscription options also can be viewed by going to www.acdelcotechconnect.com
and selecting the TIS link on the left side of the page.)
If you have any questions about the different TIS subscription
options or any other issues regarding TIS, call the e-Business Help Desk at
1-800-825-5886, prompt #3.
Q: What
are the benefits of the TSS program?
A: Details
on the TSS program can be found at www.acdelcotechconnect.com. Select the Total
Service Support tab, and then click the Marketplace link for more information
on all the TSS benefits.
Q: Do
I need a company code for the GM New Vehicle Purchase Program (NVPP)?
A: A
company code is not needed to access the program website. If you are asked to
enter a company code, you are at the general GM NVPP website and need to access
the website via www.acdelcotechconnect.com.
To access the correct website page for TSS accounts:
1.
Go to
www.acdelcotechconnect.com
2.
Select the
Total Service Support tab
3.
Click the
ACDelco TSS GM Supplier Discount button on the right side of the page and log
in to the website (Fig. 15)
4.
On the GM
Vehicle Supplier Discount page, scroll down and click on the link to access the
GM Supplier Discount website. This loads the website with the correct company
code for TSS service centers.
Q: How
do I find my Exclusively Yours balance?
A: To
view your balance and an opportunity report:
1.
Go to
www.acdelcotechconnect.com
2.
Select the
ACDelco Incentives - Rewards & Travel link on the left side of the page
3.
Log in to
the incentives website. Your ID is your TSS account number plus the last four
digits of your Social Security Number
If you have any questions about the TSS program or any current
ACDelco activities, contact the Customer Support Center at 1-800-825-5886,
prompt #0.
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