The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.
Q: How does the web-based ACDelco TSS Customer Satisfaction Index (CSI) Program track customer satisfaction?
A: The new TSS CSI Program provides for immediate feedback from service customers. The system features hang tags with the service center's ACDelco TSS account number that are given to customers after service has been performed (Fig. 8). Customers can go online to http://survey.acdelcocrs.com, enter the TSS account number on the tag, and provide their comments about their service experience.
Fig. 8
Q: How is the customer information delivered to service centers?
A: The data is compiled for the service center. All the service center has to do is hang the tag on a customer's rearview mirror when service is finished. Once a customer answers the online survey, a link to where the survey results can be accessed is sent via e-mail to the service center. The service satisfaction comments and CSI scores are available immediately, providing instant feedback.
For more information about the TSS CSI Program, go to www.acdelcotechconnect.com, select the Total Service Support tab, and then click on the Marketplace link. After logging in with your six digit TSS account number and zip code, scroll down and select the Customer Satisfaction Index Program. You also can call 1-800-825-5886, prompt 4, for more program details.
If you have any questions about the TSS program or any current ACDelco activities, contact the Customer Support Center at 1-800-825-5886, prompt 0.
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