ACDelco Total Service Support (TSS) participants have asked recently to be recognized for the support they give ACDelco. In response, key program changes have been made to the 2009 TSS program and the exclusively yours® Rewards Program.
For 2009, TSS participants will be placed into one of three different levels (Red, White, or Blue) based on their 2008 purchases.
The qualifications and benefits of each level include:
RED LEVEL
(Average below $1,500 in reported purchases per month for 2008)
ACDelco technical service seminars and technical service and business Web-Based Training (WBT) courses. Additional training that may be purchased includes:
Technical Instructor-Led Training (ILT) courses ($175 each)
Business seminars ($100 each)
Technical Simulations ($50 each)
TechAssists ($20 each)
Marketplace discounts, including:
GM Vehicles
Bosch® Diagnostics
SPX® Tools and Equipment
Uniforms
Diagnostic Hotline
GM Service Information
ASE Blue Seal Recognition Program
Consumer Assurance Program
Customer Satisfaction Index (CSI) Program
Use of ACDelco advertising templates and brand name
Automotive Service Educational Program (ASEP)
Earn up to 4% on exclusively yours Rewards card
WHITE LEVEL
(Average $1,500+ in reported purchases per month for 2008)
All Red Level benefits
Complete ACDelco Training at no additional charge, including ILTs, WBTs, Seminars, Simulations and TechAssists
acdelco.com locator listing
Eligible for ACDelco image materials and signage
Eligible to apply for the ACDelco College Scholarship Program (2009 program awarded May 2010)
Eligible for potential future technician contests
ACDelco supported consumer promotions (Some costs may apply)
Earn up to 4% on exclusively yours Rewards card
BLUE LEVEL
(Average $3,000+ in reported purchases per month for 2008)
All Red and White Level benefits
acdelco.com preferred locator listing position
ACDelco Instructor-Led Training (ILT) preferred seating
Potential additional marketing support
Earn up to 4% on exclusively yours Rewards card
All new TSS participants will enter at the White Level. 2008 reported purchases will be calculated during January 2009, with the higher of two averages -- January-December, 2008 or October-December, 2008 -- to be used as a basis for eligibility. TSS participants will be placed into their levels effective February 1, 2009.
TSS participants' first six months of 2009 purchases will be reviewed in July 2009 (and every six months afterward) and if a participant is eligible to move up or down based on the six month average, an adjustment will be made in August 2009. Service centers must be a valid, signed TSS participant with an agreement on file at ACDelco Customer Records.
- Thanks to John Putnam
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