The TSS Q&A provides answers to common questions received by the ACDelco Customer Support Center.
Q: Are TSS shops eligible for the GM New Vehicle Supplier Discount?
A: Yes. TSS service center owners and employees are eligible for the GM supplier discount on most new 2007, 2008 and 2009 GM vehicles at participating GM dealerships (eligibility may change at any time without notice and some models may have limited availability). So far this year, TSS shops have purchased more than 500 GM vehicles using the supplier discount.
Vehicles may be taken from dealer stock or ordered. In addition, the GM supplier discount can be combined with most other regional incentives for even greater savings. Savings using the supplier discount varies depending on model. (Fig. 10)
Fig. 10
Q: A GM New Vehicle Supplier Discount authorization number is needed to receive the discount. How do I get this?
A: Follow these steps to get a supplier discount personal authorization number:
Go to www.acdelcotechconnect.com
Click on the Total Service Support tab and then the GM Vehicle Supplier Discount link on the right side of the page. (You will have to log in by entering your 6-digit TSS code (it begins with a 6) and your zip code.)
On the GM Vehicle Supplier Discount page, click on the link at the bottom of the page to access the GM supplier discount website. It's important to always access the GM supplier discount website through acdelcotechconnect.com. This loads the website with the correct company code for TSS shops.
If you have used this website before, input your user name and password that you have used in the past. If you do not have a user name and password, click on New to Supplier Discount to register on the site.
Click "yes" when you are asked, "Are you a TSS/ACDelco account?" This question will only appear if you have logged in using a previous user name and password.
If you are asked if you would like to use this new account number because it has changed, always respond "yes." This is part of a recent change to improve the process.
Begin by selecting GM Supplier Discount on the left side of the page. Next, you are required to input your birth date, zip code, and other vehicle purchase information.
Once you have completed the process, print out your personal authorization number and bring it to your local participating GM dealer for your GM supplier discount.
Q: How many times in a year can I use the supplier discount?
A: TSS service center owners and employees are eligible to receive two supplier discount authorization numbers per year.
Q: How can I get more information about the GM New Vehicle Supplier Discount?
A: For additional information about the GM supplier discount or if you have questions about the authorization number process, call 1-800-960-3375. When calling, please state that your company name is TSS/ACDelco, not your individual service center name.
If you have any questions about the TSS program or any current ACDelco activities, contact the Customer Support Center at 1-800-825-5886, prompt 0.
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