ACDelco Consumer Assurance Program

ACDelco stands behind every product it sells -- all makes, all models.

When you, as a TSS shop, use ACDelco parts, the parts as well as the labor are warranted for 12 months or 12,000 miles, whichever comes first. It's the peace of mind that comes with the ACDelco Consumer Assurance Program.

After you have made repairs using ACDelco products, hand out a Consumer Assurance Program brochure to your customers. It provides all the details about the program works and how customer satisfaction is the top goal of your service center and ACDelco.

Updated posters (Fig. 9) and consumer brochures are available through the ACDelco E-Store.

Fig. 9

All TSS service centers are automatically enrolled in the Consumer Assurance Program. For complete details about the program, visit www.acdelcotechconnect.com. Here are some highlights:

If any installed ACDelco product fails within the 12-month/12,000-mile warranty period, the repair will be made at no additional cost for parts and labor.

If necessary, towing is covered.

If the failure occurs within 25 miles of the original repair facility, customers should return to that facility for ACDelco warranty coverage.

If the failure occurs more than 25 miles from the original repair facility, customers should call 1-800-ACDelco, prompt #3, for directions to the nearest TSS-participating service center for the repair.

Customers will need to provide their original sales receipt for authorization of the repairs.

- Thanks to John Putnam